Training and Professional Development


Make your business connect to resources, guidance, and support for disability

Connecting industries and consumers to resources, guidelines, support and questions.

Aha! Accessible Customer Experience Expanding your Market

The aha! project takes a dive into how inclusive design can help benefit your small business.

This organization awards employers for the best inclusive workplace practices in Canada

An award organization that recognizes employers across Canada that have exceptional workplace diversity and inclusiveness programs.

Learn how to innovate by incorporating inclusion into your business

A national network of business leaders that understand the immense value that people with disabilities bring to an organization and it works with businesses to provide all the resources necessary to transform businesses into fully inclusive workplaces, and drive measurable strategic outcomes.

Principles and practices for communicating with children

Communicating with Children: principles and practices to nurture, inspire, excite, educate and heal.

Customer Experience Matters for People with Disabilities, too

This makes the business case for having an inclusive customer experience. There are 54 million PwD in North America, with billions of dollars of discretionary income. Businesses should have an inclusive online presence and advertising features.

This module covers how to provide excellent customer service for people with disabilities

This free training module covers requirements for providing customer service in ways that are accessible for people with disabilities, the complete training module is about 30 minutes long, there is an option to be certificated, but only after completing a “knowledge check” or small quiz.

Design Research Portal (DRP)

This web platform has been created by a Brazilian industrial designer and it has been serving the Design community since 2013. It provides articles, tools and tutorials covering various areas of Design including Universal Design.

Gain a competitive advantage by using sustainable resources and improving the user experience

Designing Our Tomorrow is a business toolkit to allows organizations to gain competitive advantage by making better use of the planet’s resources, and improve the user experience. There are tips for application and examples.

This book can teach you how to co-create and design with people

Innovating with People is a book detailing how businesses could adopt an Inclusive Design strategy.

Make your business more accessible with this collection of resources and services

It provides a free website accessibility audit quote if any is interested to find out what a full assessment will cost. First step is to do a quick review of the target website, both external and password protected areas, to ascertain the complexity of the content and functionality and how many accessibility barriers are immediately apparent.

Make sure your business is following these accessibility requirements

Training module that provides an introduction to the accessibility requirements, and covers requirements that cut across all the standards.

Make sure your business’s images are accessible by people with disabilities

Image description guidelines developed by the Carl and Ruth Shapiro Family National Center for Accessible Media at WGBH (NCAM) in conjunction with the DIAGRAM Center (Digital Image And Graphic Resources for Accessible Materials) at Benetech.

Inclusive Design Toolkit Ontario

An introduction to inclusive service design for Ontario. Includes activities people can follow to design inclusively.

Learn about Inclusive Design with this toolkit

The University of Cambridge has done much research regarding Inclusive Design. This particular page outlines what Inclusive Design is, key performance indicators, understanding user diversity, the comparison with “universal design”. The overall website includes the business case, or, why inclusive design in important. It also includes a toolkit of activities to adopt inclusive design, as well as case studies.

The benefits of Inclusive Design

A short lecture given in Toronto about Inclusive Design and its benefits.

Is your business using inclusive language? Here’s how:

Language guidelines when communicating with or about PWDs.

Microsoft’s Inclusive Design toolkit can help your business design better products and services

Microsoft explains what inclusive Design is, how to recognize it, and most importantly, how to design for inclusivity using inclusivity. This link includes the manual for what Inclusive Design is and a toolkit of activities and workshops that designers could use.

It’s time to rethink disability’s place in the private sector

Report from the Panel on Labour Market Opportunities for Persons with Disabilities.

Use these resources to develop a web accessibility business case for your organization

Case studies and other statistics that show the value of designing for accessibility.

Return on disability

The website of Return on Disability is a complete resource for companies, government and investors to unlock the value in disability for the global economy, the following video from their website certainly makes a case how companies that enhance their customer experience by utilizing insights from the disability market outperform their peers in revenue growth.

The Accessibility Switchboard

Connecting industries and consumers to resources, guidelines, support and questions.

How transportation can be made more accessible

This training module covers the requirements for public transportation providers so that everyone can more easily travel in Ontario.

10 Ways to Engage the Disability Market and Keep a Competitive Edge

10 tips outlining how to keep accessibility in mind when a business is catering to a certain market. This includes asking questions regarding exclusion: who is excluded? What contributes to exclusion? And how do we fix it?

Why Inclusive Design is the Future

Prof Jeremy Myerson from the Helen Hamlyn Centre for Design gives a 30+ min talk about the utility of Inclusive Design, especially for future-oriented organizations and individuals. This talk explores designing for disability and age, but also for other marginal populations such as minorities, learning disabilities, etc.