Micro Inclusive Design Challenge for Businesses and Organizations

Our seventh hackathon explored inclusive design from two perspectives. One is to making a businesses and services more accessible. The second revolves around the idea of re-designing or re-inventing one of your creations, products or goods.

Team 1: Young Centre For The Performing Arts

The Young Centre for the Performing Arts was envisioned by George Brown College and Soulpepper Theatre Company to be home to Toronto’s arts community and a destination for all theatre lovers. Anchored by the presence of Soulpepper’s year-round repertory season and George Brown College’s Theatre School, the Young Centre provides a home for both the leading artists of today, as well as the arts leaders of tomorrow. Find out more here.

Picture of the Front entrance


Guests requiring wheelchair accessible seats are not able to purchase seats online and are required to phone ahead to the box office. Occasionally this gets missed by a person on the website, and they follow through the ticket purchase in seats that are not accessible.

Online floor plan of one of the theatres


● Mark location of accessible seats using icon
● Clearly show the location of, Entrance points, Stairs, Stage, Balcony
● Make contact information more obvious
● Make a call to action to click the map more readable
● Provide pictures to show what the view looks like from the seats
● Assign designated accessible seats


New online floor plan indicating accessible features


Picture of the working team

Team 2: Evergreen Brick Works

Evergreen is helping make cities flourish. Cities that are low carbon, inclusive to all and sustainable at their core. Cities to live, move, work, play, learn and thrive in. Since 1991, Evergreen has been facilitating change. Working with other city builders to convene, collaborate and catalyze ideas into action. Their teams connect with many stakeholders to lead with a mindset focused on solutions. They collaborate to develop innovative ideas and catalyze change by testing solutions, developing prototypes and scaling projects. Find out more here.


To create a multi-sensory trail experience for those with mobility limitations, and hearing and visual impairments.

Aerial view of Evergreen Brick Works
Aerial View


At the beginning the team focused on:

  •  a visual tour of the trail
  • reviewed site map
  • highlighted specific problems thinking about needs and they realized they apply to multiple groups

Then the whole team interviewed people with specific needs

Researched existing solutions

Visitor map
Visitor Map


They called the solution “Smart Brick”. What it does:

  • Basic Explorer
    • Identifies- what surrounds you- birds, foliage, industrial buildings
    • Indicates direction
    • Signals when you’re walking in a dangerous area (ie you’re about to fall into a pond)
    • Identifies what you can touch, sit, hear
  • Educated Explorer
    • Describes the sounds, sights and significance of each
    • You can choose to hear the sounds of the birds that live here, the types of brick that surround you, the source of the smell.
Intervention of the visitor map
Intervention of the visitor map



Application with two screens

Team 3: In the Soil Arts Festival

In the Soil Arts Festival brings Niagara artists from a range of disciplines together to provide unique audience experiences. The festival nurtures the creation of new work, showcases talent, encourages innovation, offers learning opportunities for youth and provides intimate and uncommon platforms for audiences to experience work by contemporary performing and literary artists, musicians and media artists. In the Soil is Niagara’s homegrown arts festival and is working to make a Niagara that is self-determining and culturally distinct. Find out more here.


Presenting an accessibility map for outdoor festival hub and every venue of the festival.


● A simplified map designed inclusively
● Includes icons and symbols readable in braille
● Map is simplified at a higher level of abstraction
● This makes navigation easier for all people, Including the visually impaired.
● Incorporating different types of accessibility
● Accessibility feature symbols: Interpretation, Hard of hearing, Amplification, Braille, Closed Captioning, Visually

Team members working with an ASL interpreter



Team 4: Scotiabank Arena

Scotiabank Arena is a multi-purpose arena located on Bay Street in the South Core district of Downtown Toronto, Ontario, Canada. It is the home of the Toronto Maple Leafs of the National Hockey League (NHL), the Toronto Raptors of the National Basketball Association (NBA) and the Toronto Rock of the National Lacrosse League (NLL). Scotiabank Arena has, from its initial design to completion, revolutionized many concepts included in new arenas and stadiums built since then. These features include luxury suites accessible on the ground floor, splitting the main scoreboard into several sections, rotating all sponsor signage in the bowl at once (to allow dominant messaging or “neutralization” for events that disallow commercial advertising), and multiple restaurants in and out of the main arena bowl view. Scotiabank Arena also hosts other events, such as concerts, political conventions and video game competitions. Find out more here.

Picture of the Scotiabank arena inside

General Challenge

To create a list of needs of the community of people with disabilities and identify which ones are covered, which are not and suggest some solutions for the ones that are not covered or improve ones that are already in place. You should include: website, facilities, marketing and communications and performances.

Team members

Scotiabank Arena Team
  • Hanbin Chang
  • Daniel Di Carlo
  • Jon Kerr

Design Process

Define the Challenge ⇒ Research ⇒ Brainstorm ⇒ Prototyping 


Currently, the only accessibility service for people with disabilities at the Scotiabank Arena is for those on wheelchairs. The team founded that other groups of people, who require accessibility services such as hard of hearing or visually impaired people, are not adequately accommodated.


After gathering pain points and needs of hard of hearing people attending arena. They had a brainstorm session to come up with solutions, using inclusive design principles, that could enhance the experience for those customers.

They came up with two ideas that will enhance the experience in these two areas :

Two Solutions

Inclusive Design Solution

  • Their first design solution to help people hard of hearing was using Augmented Reality technology to provide a virtual map of the arena. This solution will not only help people hard of hearing finding seats and navigating to different amenities at the arena, but it will also help other groups as well.

two screens of a mobile showing the navigation system.

  • The second solution was to utilize Microsoft HoloLens with its Mixed Reality technology so that people hard of hearing could experience concert or sporting events with assistive technology while enjoying their experience. Using the Mixed Reality technology, the hard of hearing audience would be able to receive assistance such as live sign language interpreter on the screen or see the live texts appearing on the screen.
mobile screen
mobile screen


Team 5: Idita Design Services

Professional services in industrial design, architectural design, urban design/planning, graphic design, web design, user experience design (UX), user interface design (UI) and user interaction design (IxD). IDITA is sensibly concerned about human factors and their influence in the design process, therefore we consider carefully sustainability, culture, ergonomics, new technologies and their impact on society. It also welcomes international projects and collaborations, providing services in English, French, Spanish and Italian. Find out more here.


Studio providing product, architectural and graphic design services to business and startups.Better communication with clients in an interactive and easy way. Make them understand what is design and the design process.


● Digital Funnel: information collection
● Design Crash Course of design process: instruct clients beforehand
● Design Your own Style: digital game looking for a friendlier and fun approach

Picture of the team
Team members



Team 6: Worship Practices

To facilitate full participation for people with disabilities, it is essential to address many areas of inclusion. It is not enough to make sure that your new member can get in the door and use the restroom. There is more that can be done to foster a cultural shift in the congregation to develop a better understanding of inclusion and accessibility and the experience of members with disabilities. To learn mover visit Our Doors Are Open project: opendoors.idrc.ocadu.ca


A practice integral to various forms of religious service is the burning of incense using charcoal. This has unintentionally caused harm to individuals with invisible disabilities. Both of these can cause a variety of breathing difficulties which can compromise service experiences and overall health. Those affected could feel excluded from services including traditional use of incense.


● The solution is implemented into the services where traditional incense is currently used, including major holidays and festivals.
● This still allows for a minority of services where traditional incense can still be used. This would be clearly communicated to all community members.
● A commitment to hold scent-free and smoke-free services on all days where traditional services are held, earlier in the day.
● Both forms of service, alteration of pattern of the procession to ensure a scent-free/smoke-free portion of the space.

Team members


Team member with the prototype
Team WORSHIP PRACTICES Hack’s Prototype